The letter is meant to commend and inform.
I called my Doctor on September 11, 2020 to discuss a respiratory issue that has been bothering me for a few weeks. He was not immediately available and his receptionist suggested I contact the recently stood up Renfrew County Triage and Assessment Centre [RCTAC]. Before going any further, note that I have been following COVID-19 distancing and mask protocols since they were introduced. Having so said …
I placed a toll free call [844-727-6404] shortly after 1 pm and had a live person answer immediately. Within minutes I was registered with the unit and advised that a Doctor would contact me within approximately 2 hours. A little more than an hour later I was called and spoke to a Doctor who listened to my description and without pause recommended that I first try an off-the shelf-remedy and further wrote a prescription that I could have filled if my condition persisted. The Doctor then recommended that I be tested for COVID and advised that I would get another call with further details. By late afternoon I was booked for a test on September 15 in Pembroke.
So, I wish to recognise and commend the health providers of Renfrew County for prompt and efficient service in dealing with the COVID situation we find ourselves in and on a personal level for dealing with my issue swiftly and without fuss.
In closing, I highly recommend that if you have any kind of respiratory issue, make the call.
Nil Sine Labore
Conrad Hof
Editor’s note: Good to see that the service is working well, especially with the recent major shutdown.
